Plans & Subscriptions
Explore M0XY's planned subscription tiers, understand how support access will work, and learn what to expect as billing and account management features are developed.
1. Overview
M0XY is being designed with a Free tier and two optional paid tiers. The goal is to offer useful Discord server tools to everyone, with additional benefits for Premium and Pro subscribers as features launch.
For the latest public plan information, visit the M0XY Pricing page.
2. Available Plans
Free — $0/month
The planned entry-level option for communities getting started with M0XY. Community forum assistance and standard support tickets will be available.
Premium — $6.99/month
A planned paid tier with access to a priority support ticket queue. Specific product features and usage limits have not yet been finalized.
Pro — $12.99/month
The planned highest tier, with the highest-priority support ticket queue. Specific product features and usage limits have not yet been finalized.
3. Plan Comparison
The table below covers currently proposed support differences. It is not a complete feature comparison.
| Support option | Free | Premium | Pro |
|---|---|---|---|
| Community support forum | Included | Included | Included |
| General support tickets | Included | Included | Included |
| Priority ticket handling | Standard | Priority | Highest priority |
| Subscriber-only support area | — | Planned | Planned |
Note: Subscriber-only areas and automated ticket prioritization are planned and are not confirmed live.
4. Priority Support
M0XY plans to offer separate support ticket handling for Premium and Pro subscribers:
- Pro: Highest-priority queue for staff review.
- Premium: Priority queue ahead of standard requests.
- Free: Standard support queue, with access to the community forum and general support tickets.
Priority indicates the intended order of handling, not a guaranteed response or resolution time. Critical platform-wide issues may be prioritized based on severity regardless of subscription level.
5. Subscriber Verification
Subscriber verification and Discord role assignment are planned for a future release. The intended system would identify eligible Premium and Pro members and provide access to their respective support areas.
There is currently no confirmed subscriber linking command or automated verification workflow to follow.
6. Billing & Payments
Paid subscriptions are not available to purchase yet. M0XY has not finalized or published its payment provider, supported payment methods, renewal timing, or complete billing terms.
Before any paid plans become available, billing details and applicable policies should be published clearly on the pricing, terms, and checkout pages.
7. Upgrades & Downgrades
Plan changes are a planned part of the future subscription experience. Exact upgrade and downgrade steps, effective dates, and any prorated charges or credits have not yet been established.
Do not assume that a dashboard button or plan-change command is available until M0XY announces that functionality.
8. Cancellations
There are no active M0XY paid subscriptions to cancel at this time. Once billing launches, this guide will be updated with the actual cancellation process, access end dates, and applicable refund or renewal policies.
9. Get Support
Need help with M0XY? Join the official support Discord to ask the community a question or open a support ticket for a more serious issue.
- Community forum: General questions, setup help, and smaller issues that other members may be able to answer.
- General tickets: Major technical problems or issues requiring staff assistance.
- Premium and Pro tickets: Planned subscriber-only priority queues, available after verification and routing are implemented.
When asking for help, include the feature involved, a short description of the problem, any relevant error message, and steps to reproduce it. Never share bot tokens, passwords, or other secrets.
10. Frequently Asked Questions
Can I subscribe to Premium or Pro now?
No. Paid subscriptions are still in development.
Do Free users get support?
Yes. Community forum assistance and general support tickets are part of the proposed support model for all users.
Does Pro guarantee an immediate reply?
No. Pro is planned to receive the highest ticket priority, but no guaranteed response time has been announced.
Where can I see current pricing?
Visit the Pricing page for the current published plan information.
Where should I report a serious issue?
Open a support ticket in the M0XY Support Discord.